Module 3 of 8
Knowledge setup
Structure instructions and reference material.
An agent is only as good as what it can consult. Give it the actual reference material — the price list, the qualifying criteria, the tone guide — rather than hoping the model recalls something similar. Structure it so a single fact lives in one place, because two copies will disagree eventually and the agent will pick the wrong one.
Keep instructions and knowledge separate. Instructions say how to behave; knowledge says what is true. Mixing them is why agents become impossible to debug: you change one line about tone and the pricing logic quietly shifts.
Takeaway
Give it the real reference material, one fact in one place, and keep instructions separate from knowledge.